Transforming a Nationwide Service Network with RSolutions eExtranet
Client Overview
One of India’s leading health and hygiene brands, operating one of Asia’s largest direct sales and service networks across retail, institutional, e-commerce, rural, and franchise channels. With 2,500+ service business partners and a massive nationwide presence, the client required a unified, secure, and scalable platform to manage people, operations, approvals, training, service workflows, and communication.
Challenge
The organization faced increasing complexity as it scaled:
- Fragmented communication between internal teams and service partners
- Heavy reliance on email-based processes
- Lack of centralized product, service, and partner information
- Manual approvals leading to delays and process inconsistencies
- Inefficient training, certification, and knowledge-sharing mechanisms
- High operational load on IT & admin teams
- Need for real-time insights, analytics, and governance
With thousands of partners, terabytes of data, and multi-level workflows, the client needed a robust digital backbone to streamline and automate operations end-to-end.
Solution: RSolutions eExtranet
A secure, scalable, and fully customizable web-based extranet platform that unifies employees, business partners, and operations under one digital ecosystem.
Key Capabilities Deployed
1. Centralized Information Management
- Employee & Partner database with hierarchical structures
- Qualification, achievements, communication, bills & ticket histories
- Attribute-based access control for diverse user types
2. Product & Service Master Digitization
- Multi-layered structures (Division → Category → Classification)
- Detailed features, specifications, installation guides, FAQs, BOM, spares
- Rich media support (images, videos, animations)
3. Complete Training & Certification Suite
- Online/offline training calendar
- Exam engine with automated scoring
- Certification, learning paths, and progress tracking
4. Operational Workflow Automation
- Spare part ordering with multi-level approvals
- Bill submission and approval with 7-level workflow
- Service ticketing with 5-level SLA-based workflow
5. Digital Communication Hub
- Circulars, announcements, and notifications
- Group and one-to-one chat
- File exchanges (BP ↔ Business)
- Business partner induction with integrated exam
6. Recognition & Engagement Modules
- Awards, celebrations, achievements
- Knowledge hub with documents and media sharing
- Photo/video galleries
7. Advanced Reporting & Intelligence
- Real-time dashboards for KPIs
- Function-wise and role-based analytics
- Excel/PDF exports
- Integration-ready for BI & AI tools
- Impact & Achievements
1. Massive Operational Scale Successfully Managed
For over 27 years, RSolutions eExtranet has seamlessly supported:
- 2,500+ business partners across India
- 4,000+ business email accounts integrated
- 3 million+ service tickets resolved via smart workflows
- ₹1,500+ Crores in bill processing with complete digital traceability
- Terabytes of data exchanged securely and transparently
2. Measurable Business Outcomes
For the Organization
- Centralized, secure governance
- Streamlined workflows reducing manual dependency
- Improved cross-functional collaboration
- Scalable architecture for future expansion
For Business Partners
- Instant access to product/service information
- Faster approvals, reduced delays
- Transparent bill, payment & support tracking
- Real-time communication and training
For IT & Admin Teams
- Drastic reduction in email workload
- Controlled access with two-level password protection
- Easy maintenance and scalable infrastructure
Why RSolutions?
- 300+ ready-to-use and customizable modules
- Industry-specific solutions tailored to business needs
- Built for scale, speed, and security
- End-to-end support from setup to optimization
- 27+ years of expertise delivering enterprise-grade digital solutions
- Backed by the ethos: “Your Requirement, Our Commitment.”
About RSolutions
Founded in 1999 in Bangalore, RSolutions Consulting Services delivers smart, cost-effective digital solutions for HR, Sales, Finance, CRM, and enterprise operations.
Driven by the motto “Your Requirement. Our Commitment.”, we empower businesses—from startups to large enterprises—with scalable, future-ready solutions.
Contact Us
- 📞 +91 9844018630 / 9900098630
- 📧 enquiry@rsolutions-india.com
- 🌐 www.rsolutions-india.com